Provider Agreement.

This agreement is between Sideh (Pty) Ltd and the person or business registering as a provider ("you"). It applies together with the Terms of Use and the Payout Policy.

1. You are independent

You are an independent contractor, not an employee or agent of Sideh. You decide which bookings to accept, how you do your work and your prices, within Sideh's rules.

2. Verification

You must provide a valid South African ID or passport, a selfie, bank details in your (or your company's) name, and any licence or police clearance your category requires. Your profile goes live only after Sideh approves your documents. You confirm all information is true and will keep it current.

3. Fees

• Your first 3 completed bookings are free: 0% commission.
• After that you choose a plan in Plan & billing. Pay as you go: no monthly fee and 10% commission per completed booking. Pro and Business: a monthly fee with lower commission (0% on repeat clients and your own booking link, 5% on new clients). Current prices are always shown on the Plan & billing page and on Become a provider.
• Commission also applies to late-cancellation and no-show fees. Tips are never commissioned.
• Commission is fixed when you accept a booking; later plan changes never change an agreed price.
• Plan fees are taken from your earnings first, then from your backup card. If payment fails you get 7 days' grace before moving to Pay as you go; you are never blocked from working.
• You are responsible for your own income tax and, if registered, VAT.

4. Collecting payment

You appoint Sideh, through its payment partner Yoco, to collect payment from clients on your behalf and to pay you the balance according to the Payout Policy. A client's payment to Sideh counts as payment to you.

5. Service standards

• Respond to requests within 4 hours. Three expired requests in a row turn your profile offline until you turn it back on.
• Arrive on time, use the client's start code to start the job, do the work as described and behave professionally.
• Do not ask for or accept payment outside Sideh, and do not move Sideh clients off the platform for 12 months after a booking (non-circumvention).
• Have the tools, skills and any insurance your work needs.

6. Cancellations, strikes and suspension

If you cancel an accepted booking or do not arrive, the client is refunded in full plus R50 credit, and you receive a strike. Cancellation rates above 10% are reviewed. Sideh may suspend or remove providers for safety issues, fraud, discrimination or repeated complaints, and will explain why.

7. Content

You own your photos and texts and allow Sideh to display them. You confirm you have the right to upload them and that clients' homes or faces are only shown with their permission. Uploads may be reviewed before they appear.

8. Responsibility

You are responsible for the services you provide and any damage you cause. Sideh may hold payouts linked to an open dispute, suspected fraud or a chargeback.

9. Ending the agreement

Either party may end this agreement by notice through the app or by email. Earnings for completed bookings are paid in the next payout after any open disputes are resolved.