Legal · Everyone
Complaints & Disputes.
Sideh (Pty) Ltd · Effective 16 October 2026
| Step | What happens | When |
|---|---|---|
| 1. Report | In the booking: "Report a problem", or Help & support → Chat with Sideh, or email support@sidehcash.co.za. | Job-quality problems within 48 hours of completion |
| 2. Acknowledgement | You receive a ticket number. | Within 1 working day (urgent safety reports within 15 minutes) |
| 3. Both sides heard | The other party is asked for their side, with photos or messages. | 48 hours to respond |
| 4. Decision | Release to the provider, partial refund, full refund, or a free redo, explained in writing. | Within 5 working days |
| 5. Appeal | Either side may ask a Sideh manager to review the decision once. | Within 7 days of the decision |
While a dispute is open, the provider's payout for that booking is paused.
If you are still unhappy
- Consumer Goods and Services Ombud (CGSO): cgso.org.za
- National Consumer Commission: thencc.org.za
- Privacy complaints: the Information Regulator, inforegulator.org.za
Questions about this policy? Email support@sidehcash.co.za.